A Travelling Professor
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Humber Room Observation Assignment TOUR 3530

The students of the TOUR 3530 Service Quality Management Course in the Bachelor degree program at Lakeshore Campus travelled north during one of their classes for the hands-on component of their Service Observation assignment.  The Humber Room is our on-campus student-run restaurant that provides learning in the front-of-house as well as back-of-house, supervised by their professors. 
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Part of the assignment was to dress and behave professionally, and boy did those students deliver! :)  They never cease to amaze me! <3

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The students in my course had previously studied the service quality manual from which the Humber Room teaches its students. The assignment asked the students to analyze the actual service delivery compared to the standards set in the manual.  The staff on duty was not aware that the students were all one group.  The students arrived in smaller parties over the course of a half hour or so.to edit.
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Antonio is definitely a clear favourite!  He came to guest speak in our classroom a couple of weeks prior to our Humber Room visit, and sure created a number of memorable moments :)
   
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  • Home
  • About
  • Teaching
    • Teaching Philosophy
    • Teaching Practices >
      • A word on Covid
      • Academic Integrity
      • Guest Speakers
      • Team Testing
      • Games
      • Round Table Discussions
    • Testimonials >
      • Students
      • SFQ's
      • Colleagues
    • Learning outside the classroom >
      • LEED Field Trip @ Humber
      • Sustainable Tourism Miniconference
      • Volunteer Assignment
      • Forest Classroom
      • Trade Shows
      • Service Observation Assignment
      • Amazing Race across campus
    • Field Trips >
      • Cranberry Farm
  • Travel
    • Study Abroad Europe >
      • The Prep
      • The Castle
      • Strasbourg
      • The Experience
      • The Extras
      • On the Road
      • Paris
    • Service Learning - Study Abroad
    • Trip Planning & Travel Experience
  • Community
    • GAPS Challenge 2020
    • Swimming Project >
      • The Project
      • The Process
      • The Opening
      • The Finish Line
    • EcoCloset
    • Showcase >
      • Showcase - My Presentation Contributions
      • Showcase 2018 - "Pulse"
    • APEC >
      • HRT Plenary
      • Honourary Degree Recipient
      • HRT Staff Field Trip
      • My Pro-Dev Presentations
    • Mentorship
    • College Events
    • Personal >
      • On the run
  • ProDev
    • Contact
    • Conferences >
      • UTSC Case Competition
    • Research
    • Certificates
  • Personal
    • Awards >
      • HRT Community Service Award
      • Student Appreciation Award - Nominee
      • Boardroom Challenge Award
    • Degrees
    • Private life
  • Blog